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Customer reviews of Stonebridge

At Stonebridge we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Based on 35 customer reviews

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  • 5

    Waste of Time

    By Tom A on 14 December 2019 | Purchase not verified

    I researched the car and dealer, got approved for finance, arranged an appointment plenty of time in advance, prior to making the 3 hour each way journey to see a car. 20 minutes before appointment time dealer rings and advises car knackered... Some organisation, forethought, planning, business sense and common courtesy should have prevailed. Check the cars out you are selling... Safe to say, I wouldn't recommend this place despite the previous great reviews, as who knows what you may get from this "dealer"? At least I found out before I bought the car. What a waste of time

  • 5

    Highly Recommended

    By PAUL G on 25 June 2019 | Purchase not verified

    Highly Recommended , very nice person to deal with

  • 5

    Mercedes-Benz C Class port edition coupe

    By john O on 15 June 2019 | Purchase not verified

    I can't praise this company enough. The car was exactly as described - if not better. I was able to examine the car at ease and I didn't feel pressurised to purchase. The salesman was very helpful in advising how to get the car taxed as I hadn't brought a new car for quite a few years. If you are thinking about purchasing a car - I would highly recommend going to Stonebridge before anyone else - you will not be disappointed.

  • 5

    Excellent buying experience!

    By Craig Y on 21 May 2019 | Purchase not verified

    Fantastic buying experience from someone who loves cars and understands customer service! They knew everything about the car I was interested in and the car was beautifully prepared for the appointment (exactly as described and photographed) at their lovely countryside site. A post-sale issue was dealt with swiftly and thanks to Stonebridge we now have a car which is even better than the one that was stolen from us in April. Many thanks Stonebridge!!

  • 5

    Pleasant Experience

    By Gous A on 20 April 2019 | Purchase not verified

    Bought a Nissan Qashqai from Stonebridge Essex, from my first contact with the dealer to the final of the deal, it was an absolute pleasant experience. Their part exhange offer is very reasonable and competitive which almost matched the price of the main dealer who offerd me the very similar price for my vehicle. Mr Glen is a honest person and a true gentleman, I have bought many vehicles from many other dealers throughout my last 28 years of driving life and found stonebridge essex is second to none, keep up the good work. I would highly recommend this car dealer.

  • 5

    Not what it looks like

    By Kaveh M on 05 March 2019 | Purchase not verified

    Very negative experience with this seller, The car got into trouble from seconds we drove it away from them. They initially accepted the fault but then used every word and excuses to get out of it and as of this morning they stopped answering our calls. Very poor experience. I don't recommend them.

  • 5

    Give Stonebridge a try...

    By James D on 17 December 2018 | Purchase not verified

    First class, friendly experience from start to finish. Genuine passion for supplying good quality used cars. Would recommend.

  • 5

    A*** service at Stonebridge Epping.

    By Ian D on 19 November 2018 | Purchase not verified

    Purchased a BMW E91 330d from Stonebridge. I have had the car a week or so and am very pleased with it. On viewing the car there were a couple of issues which Stonebridge's proprietor agreed to sort out. When I collected the car all work had been done as promised and the car had been very well prepared. I found The proprietor an easy person to deal with, he obviously takes pride in his business, his cars and customer service. I like the fact that the viewing of Stonebridge's stock is by appointment only.This means that you get one to one attention so the viewing/buying process is uninterrupted with Stonebridge giving you the time you need to make an informed choice about the car you are looking to buy. I also like the fact that Stonebridge is a single owner operator business and rather than dealing with a sales person pushing sales for commission you are instead dealing with a guy who is passionate about his business, his cars and customer service. Well recommended.

  • 5

    Simply Quality at Stonebridge

    By Elliott E on 04 November 2018 | Purchase not verified

    Absolutely brilliant is a phrase that describes Stonebridge. Very honest and very passionate about delivering not just a quality product, but a quality service to match. I Would definitely recommend this trader to anyone. It refreshing to see that people like him still exist in this industry! Hats off to him!

  • 5

    Mercedes B200

    By A V on 27 July 2018 | Purchase not verified

    Excellent service!!! An absolute pleasure to deal with, Very nice person and far from your typical car salesman. Vehicle immaculate inside and out , as described in the advert. Would buy again from this company. Thank you